THE CUSTOMER'S UNMET NEED

WE DEFINE INNOVATION BY THE PROCESS OF DEVISING  A SERVICE OR A PRODUCT THAT ADDRESSES THE CUSTOMER'S UNMET NEEDS.
 
SERVICE 
INNOVATION

At Kaizenx we work with clients to create new or significantly improve service concept, product, or process in a new or existing market. It can be for example a new customer interaction or distribution channel, a system that improves the delivery process or new solutions in the customer interface.

 
JOBS TO BE DONE
QUALITATIVE RESEARCH
HEURISTIC ANALYSIS
SHADOWING
INNOVATION HACKATHON
IDEA TESTING
OUR METHODS FOR SUCCESS

A big part of a successful business is the ability to make your customers' lives easier and the better you’re able to meet the needs and expectations of the ones you serve, the brighter your future looks like.

WHY SERVICE
INNOVATION
TO DIFFERENTIATE
TO DELIVER MORE VALUE
TO GENERATE MORE REVENUE
 
 
BEST WAY TO START THROUGH 
INNOVATION 
HACKATHON

The first step of the process is the discovery of the problem. Discovery is the act of choosing the area of focus for innovation. The second step is ideation, we use different tools that allow us to generate more ideas and evaluate them.

 
CHANGING THE WAY WE LEARN

In collaboration with Blinxel, we created an instructional experience to reach the majority with a costless solution.

We asked several people to show us how to put and take off the mask?

Methods were different but In most cases, it was not done properly.

READY TO DELIVER INNOVATIVE SOLUTIONS

WE START BY ADDRESSING THE CHALLENGE.
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