THE HIDDEN VALUE.

Service design is the hidden value that results in a loyal | advocate customer. 
It helps you to innovate ( create new ) or improve (existing) services to make them more centric, usable, desirable for customers, and efficient as well as effective for organizations.
 
SERVICE 
DESIGN
You call it Business/ startup, We call it service cause users perceive it as a service/product as a service

Service design adopts the mindset and workflow of the design process, combining an active iterative approach with a flexible and relatively lightweight set of tools borrowed from marketing, branding, user experience, and elsewhere.

 
SERVICE
DESIGN PROCESS
FRAMING
USERS INTERVIEW
PERSONAS 
DESIGN SCOPE 
IDEATION
SERVICE CONCEPT 
OUR METHODS FOR SUCCESS
ALIGNMENT & PROBLEM FRAMING
DISCOVERY & MAPPING
IDEATION & ENVISIONING
STAKEHOLDERS MAP
EVOLUTION PLANNING

These tools allow us to understand how services operate. Creating those blueprints allows us to find the gaps, ideate for solutions that will transform the service to become Human-centric, the prototype for solutions, and validate scenarios.

PILOTING
 
 
PROTOTYPE & TESTING 
FEASIBILITY 
 

READY TO design a service!

WE START BY ADDRESSING THE GOAL.
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Service Design Consulting
Crafting Human Centric Experiences 
Registered seller for Service design & User Research on the AUSTRALIAN GOVERNMENT DIGITAL MARKET PLACE
ACN 647 314 234
Copyright © 2020 KAIZENX
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