THE ADDED VALUE
Add value to your service| product | business by designing an experience for your customers.
Experience design can be through digital platforms or your physical store.
The result is a happy customer !
Experience design is a methodology to make people’s interactions with complex systems more pleasant. Complex systems are things like retails stores, banks, hospitals, public transportation systems, insurance companies, prisons, and schools.
When have designed a store journey map with tailored 5 touchpoints that has increased customer retention to our client and have changed the whole interaction process. The roadmap has been tested and applied in different stores.
DISCOVERY & MAPPING
IDEATION & ENVISIONING
OUR METHODS FOR SUCCESS
At KaizenX we work to design better experiences for users| customers based on anthropology research and business model analysis. We design customer journey maps, touchpoints, and more importantly the AHA! moment.
Your customer experience strategy relates to how your customers are treated and what channels you use to reach and interact with them.
The experience strategy affects all areas of your business, but how do you get started?
KaizenX, provides you with steps, along with examples and case studies to help you create a great customer | users experience strategy.