When have designed a store journey map with tailored 5 touchpoints that has increased customer retention to our client and have changed the whole interaction process. The roadmap has been tested and applied in different stores.
Your customer experience strategy relates to how your customers are treated and what channels you use to reach and interact with them.
The experience strategy affects all areas of your business, but how do you get started?
Kaizenx, provides you with steps, along with examples and case studies to help you create a great customer | users experience strategy.
DISCOVERY & MAPPING
IDEATION & ENVISIONING
OUR METHODS FOR SUCCESS
At KaizenX we work to design better experiences for users| customers based on anthropology research and business model analysis. We design customer journey maps, touchpoints, and more importantly the AHA! moment.