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winning the market comes down to cohesive business experience
SERVICE INNOVATION
Purpose & Values
Innovation
Product & Services
Delivery Model
Employee Experience
Service channels
Channels Optimization & Implemenations
Business Model
CRM
Experience Strategies
Front end Technology
Operational Model
our clients
win the market and accelerate growth
by designing it cohesively
PRODUCT / SERVICE MARKET FIT
The first step to accelerate growth is to bring an idea or a solution that meets the market's demands. Many businesses and brands fail to deliver solutions that meet the market's demands. This angle of the business is able to make companies struggle and loses time to adapt their solutions to customers' needs.
At KaizenX we bring for our clients the whole picture!
Yes, the whole picture from qualitative insights, market insights, user current needs, and future needs, and most importantly customer unmet needs which enable us to design innovative solutions and disrupt the market.
We deliver to clients the whole picture and analysis that enable them to foster data and make winning decisions.
SOLVE AND CREATE FOR PURPOSE
Acceleration growth road-map is driven by purpose and goals to achieve , but many businesses, startups and organizationas mistakenly takes longer routes and slow down their performance !
Solving the wrong problem
Solving a problem that does not fit with organizations , business , startup strategy
Solving a problem that does not fit with the organizaion values and purpose
These are the reasons that could slow a business accelration and growth. and we have been there !
At KAIZENX we focus when working with clients to first identify the right problem to solve
pirtiorotize which problem needs to be solved first and align the the problem and the solutions with businesses goals, values , mission , vision and strategies.
REVEAL & CONNECT
Brands', businesses', and organizations' typical pathway are to design a solution, or a product and use sales and marketing force to achieve revenue outcomes.
At Kaizenx we use a different technique ( A DETOUR ).
We focus on knowing with empathy your target audience.
We reveal insights into their needs, their journey, their values, and their jobs to be done.
Taking those insights and transform them into design strategies, sales strategies, and marketing strategies
Because we already know where they go, and where they seek help, and how they buy things, and whom they ask for advice!
OPERATE AS LEADER
Solving the right problem and building the right product is possible and very close to those who adopt human-centric and innovative approaches. However, still many businesses, startups fail to deliver what was initially called a great idea
A great idea that did not come to reality as a great idea
At KaizenX we have seen it over and over and over. We investigated and dug deeper to understand why great ideas could fail in the delivery model.
We partnered with experts to guide us and guide our clients on how they can even outperform in the delivery model.
FIT OVER EFFECTIVE OVER EFFICIENT
BRIDGE THE GAP
BETWEEN BUSINESS MODEL, STRATEGIES AND THE EXPERIENCE YOU DELIVER TO CUSTOMERS
EXPERIENCE INNOVATION
CUSTOMERS ARE THE ONES WE WORK FOR AND WE WORK BECAUSE OF THEM!
Most businesses and startups focus on crafting a business model that promises growth.
In reality, there is always a huge gap between what the business is trying to achieve and what the customer is experiencing!
We experience this case every day
Setting a subscription-based model that on numbers will bring the business X revenue, but, in reality, the customer does not need this service all year long!
Or the experience was not meeting customer expectations so the only way for customers is to opt-out!
At KaizenX we strategize and design experiences that unlock features and services that meet everyday customers' needs and connect customers to the service.
We align the business model with the CX strategies and touch points.
Build an innovative business model
THAT ADOPT CX TOUCHPOINTS AND UNLOCK NEW FEATURES
ALIGNMENT & PROBLEM FRAMING
DISCOVERY & MAPPING
OUR WORK METHODS
PRIORITIZING AND STRATEGIZING
ROAD MAP TO ACCELERATE GROWTH
DESIGNING IT HOLISTICALLY
BRING EXPERIENCE INNOVATION
TOUCH-POINTS THAT TRIGGER GROWTH
TEST & ITERATE
we adopt the business of experience approach into our methods to design a cohesive business that ignites growth.
Using different tools that enable us to set strategies and a growth roadmap.
We work collaboratively with clients and stakeholders to align the experience in every side of the business.
OUR delivery PARTNERS
LET US BUILD & DESIGN WITH YOU
THE BUSINESS OF EXPERIENCE
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